Virtual Instructor-Led Training
Get certified or simply improve your skills with our virtual Instructors.
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Leadership & Professional Development
Workplace Fundamentals
This course will assist students in understanding and implementing strategies that will help to motivate their work force.- 1 Day
- Live Virtual
€458.38Leadership & Professional Development
In this course, students will learn how to confidently acquire and build these skills through relevant discussions, team and individual activities.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
- 2 Days
- Live Virtual
€1,734.89 – €2,611.04Leadership & Professional Development
It’s a jungle out there! The workplace can be filled with stress, pressure, excitement, and anxiety. Emotional Intelligence (EI) is how we identify and regulate our own feelings, tune into the feelings of others and understand their perspectives, and use this knowledge to guide us toward constructive interactions. Emotional Intelligence is more than your average “soft skill”. It is essential to successful teamwork, effective leadership, and overall competence. Most of all, it is a skill that takes practice and focus to master.” The activities and discussions in this workshop will help you build the social and emotional skills that sustain positive relationships at work. These skills support everything from good management – with happier employees who take fewer sick days – to better teamwork, conflict resolution, and recovery from setbacks.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
- 2 Days
- Live Virtual
€1,734.89Leadership & Professional Development
In this course, you will learn to become proficient in the art of persuasion, selecting and utilizing appropriate styles and strategies to have the most influential effect, as well as understanding how to protect yourself from being manipulated by others.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
- 2 Days
- Live Virtual
€1,734.89Leadership & Professional Development
An effective facilitator helps a group accomplish a goal, such as understand or solve a problem, explore opportunities, define requirements, make decisions, or other objectives. The ability to keep the group on task to achieve the goal is the value a good facilitator brings to an organization. The investment in developing facilitation skills is rewarded with increased leadership capabilities, more effective time management in meetings and other group settings, and improved likelihood of achieving team and business goals.- 1 Day
- Live Virtual
€922.57Workplace Fundamentals
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.- 1 Day
- Live Virtual
€458.38 – €574.43Workplace Fundamentals
You learned the rules of grammar in school, but now you’d like to refresh and refine your grammar usage for your professional life. You need to state your ideas clearly and concisely in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Improving your grammar will help you deliver polished and professional written communications. Correct grammar and a refined, concise writing style can help you clearly express your ideas to others, streamline the directions and instructions that you deliver, and create impressive presentations and reports.- 1 Day
- Live Virtual
€458.38Leadership & Professional Development
Stress and burnout can stop us from doing our best work. Every day, we face changing workplace dynamics that have left many of us routinely exhausted or withdrawn, resulting in strained relationships and lower productivity.
Implementing mindfulness has never been so important, giving us the tools and resources to feel our best. This course provides evidence-based techniques that address your mental wellbeing from the inside out. This means reducing stress and avoiding burnout – and that means better focus, more effective teamwork, and higher performance.
- 1 Day
- Live Virtual
€922.57Leadership & Professional Development
To maximize performance and foster a healthy environment, senior managers must also motivate others, nurturing and utilizing the distinctive skills of each team member.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
- 3 Days
- Live Virtual
€2,611.04Leadership & Professional Development
In this course, students will learn to evaluate options, generate possible solutions, and decide on logical strategies.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
- 2 Days
- Live Virtual
€1,734.89Leadership & Professional Development
An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
- 1 Day
- Live Virtual
€458.38
