Organizational Change Management


Organizational Change Management

All projects introduce change into organizations which invariably change the way stakeholders work. Organizational change management (OCM) is about the people side of change – helping them let go of old practices and embrace the new. Through this interactive workshop, you will learn techniques to clearly define the change, generate support, assess organizational readiness, develop a change management plan, effectively address resistance, and identify the critical success factors to sustain the change once it is implemented. In short, you will leave class ready to participate as a valuable change agent in any change initiative. Note: This course will earn you 7 PDUs.


Organizational Change Management

Learning objectives, at the end of the course you will be able to:

  • Understand the key concepts associated with organizational change management
  • Identify the drivers for a change initiative
  • Use different techniques to assess the organization’s readiness for change
  • Create a change management plan
  • Establish an effective change network
  • Learn how to effectively address resistance
  • Develop a communication plan, internal marketing campaign, feedback strategy and training plan
  • Determine key activities needed to sustain change behaviors and benefits

Course Outline:

Organizational Change Management

  • Personal change assessment
  • OCM defined
  • OCM defined
  • OCM Framework
  • Define the Change
  • Change drivers
  • Vision statement
  • Assess Organizational Readiness
  • Organizational change readiness overview
  • Force Field Analysis
  • Stakeholder Analysis
  • Impact AnalysisSurvey
  • Plan for the ChangeDetermine change approach
  • Identify change benefits and risks
  • Build a governance structure
  • Build a change network
  • Identify change tasks and activities
  • Overcoming Resistance
  • Why people are resistant to change
  • Steps to overcoming resistance
  • OCM Communication Plan
  • Change communication plan
  • Marketing plan
  • Marketing plan
  • Training plan
  • Implement change activities
  • Sustain the change activities

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