Virtual Instructor-Led Training
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Leadership & Professional Development
Fundamentals
Soft Skills Training
In this course, students will develop a core set of soft skills by managing and looking at the way people interact and seeing things in a new light.- 1 Day
- Live Virtual
£395.00Fundamentals
Accounting Skills
Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem.- 1 Day
- Live Virtual
£395.00Deep-Dive
Advanced Business Writing
Work has been transformed by technology and globalization. Business writing has changed as a result and more than ever before, work involves writing. Effective business writing can increase productivity and the success of your team. Ineffective business writing can lead to confusion and inefficiency. As team members access their work from more locations and the boundary around the workspace is blurred, the risk of poorly formed language escaping the context of the company has increased. When you’re fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it’s a skill you must cultivate to succeed: You’ll lose time, money, and influence if your e-mails, proposals, and other important documents fail to win people over. This two-day workshop will give participants the tools to become better writers. In business writing, the language is concrete, the point of view is clear, and the objectives are clearly stated. Business writing is purposeful and seeks to communicate across teams and departments, across disciplines, backgrounds and even cultures, languages, and time-zones. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. The tools in this course are designed to help you get your writing done faster and with more confidence.- 2 Days
- Live Virtual
£1,150.00Leadership & Professional Development
The Business Relationship Management Professional (BRMP) training and certification course will provide you with a foundational understanding of business relationship management (BRM). This course provides the “why” business relationship management is critical to your organization and “what” a BRM does to add value to your organization. This interactive course includes discussions and real-life exercises that will provide you with the opportunity to apply the learning to your unique organizational situations and allow you to show immediate value in your Business Relationship Management (BRM) role, as well as prepare you for the BRMP Certification exam. Exam fee included in the cost of the course- 3 Days
- Live Virtual
£1,995.00APMG
Change Management – Foundation
Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG’s refreshed Change Management certification is fully aligned with the change management body of knowledge.- 3 Days
- Live Virtual
£2,000.00APMG
Change Management Practitioner
Dealing with change and more importantly, the impact of change is a high priority for all organizations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG’s refreshed Change Management certification is fully aligned with the change management body of knowledge.- 2 Days
- Live Virtual
£1,500.00Fundamentals
Coaching and Mentoring
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?- 1 Day
- Live Virtual
£395.00Deep-Dive
Coaching, Mentoring, and Building Virtual & Traditional Teams
Coaching and Mentoring are essential skills that can benefit both you and your organization. The organization’s success can depend on how well team members operate together and as individuals and how well they are positioned to make independent decisions on behalf of their organization. Being a coach involves being able to draw experience from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. The role of the coach is to facilitate the full expression of individuals through growth and change. Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. The structure of teams continues to change to adapt to changes in technology, markets, and the necessities and possibilities of remote work. Transformative Leaders facilitate growth and change by learning the unique strengths and challenges of team members to better focus effort on achieving a shared vision; inspiring change more than directing it.- 2 Days
- Live Virtual
£1,150.00Fundamentals
In this course, students will learn develop their ability to analyze and evaluate information.- 1 Day
- Live Virtual
£395.00Deep-Dive
Critical Thinking & Decision Making
Evaluating information, making decisions and problem solving happens continually. On average we make as many as 50 decisions before we start work every day. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. The answer rests in our ability to identify options, research, take time to define critical thinking means and learn these skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival as a leader. Using these processes to lead can take the anxiety out of problem solving and make decisions.- 2 Days
- Live Virtual
£1,150.00Deep-Dive
Cross Functional Communication
Leaders need to understand the importance of communicating their ideas, vison, and purpose to the people they lead and to the company as a whole. They need to learn the art of listening to what others saying, processing the information, and responding to it in order to clarify and elicit more information. Understand the impact communication skills have on other people and explore how improving these skills are essential.- 2 Days
- Live Virtual
£1,150.00Fundamentals
Customer Service
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.- 1 Day
- Live Virtual
£395.00
