Supervising Others
- 1 Day Course
- Language: English
Introduction:
In this course, students will develop the skills required to be more efficient and proficient supervisors.
Objectives:
Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity.
Course Outline:
1 – GETTING STARTED
- Icebreaker
- Housekeeping Items
- The Parking Lot
- Workshop Objectives
2 – SETTING EXPECTATIONS
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
3 – SETTING GOALS
- Understanding Cascading Goals
- The SMART Way
- Helping Others Set Goals
4 – ASSIGNING WORK
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
5 – DEGREES OF DELEGATION
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
6 – IMPLEMENT DELEGATION
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
7 – PROVIDING FEEDBACK
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
8 – MANAGING YOUR TIME
- The 80/20 Rule
- Prioritizing with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
9 – RESOLVING CONFLICT
- Using a conflict Resolution Process
- Maintaining Fairness
- Seeking help from Within the Team
- Seeking Help for Outside the Team
10 – TIPS FOR SPECIAL SITUATIONS
- What to Do If You’ve Been Promoted from within the Team
- What to Do If You’re Leading a Brand New Team
- What to Do if You’re Taking on an Established Team
11 – A SURVIVAL GUIDE FOR THE NEW SUPERVISOR
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning
12 – WRAPPING UP
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
Enroll in this course
£395.00