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ITIL® 4 Strategist – Direct Plan and Improve (DPI)

Introduction:

ITIL® 4 Strategist – Direct Plan and Improve (DPI)

This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a “learning and improving” IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher.

Objectives:

ITIL® 4 Strategist – Direct Plan and Improve (DPI)

The purpose of the ITIL 4 Direct Plan and Improve Qualification is:

  • To provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction
  • To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
  • The objectives of this course are to:
  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Course Outline:

1 – KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE

  • Knowing key terms
  • Differentiating between principle concepts
  • Defining the relationship of Values, Outcomes, Costs and Risks

2 – SCOPING WHAT IS TO BE DIRECTED

  • Cascading goals and requirements
  • Deciphering effective policies, controls and guidelines
  • Placing decision-making authority at the correct level

3 – THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM

  • The role of risk management
  • How governance impacts DPI
  • Ensuring that controls are sufficient but not excessive

4 – PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT

  • Leverage the ITIL CI model
  • Identify assessment objectives and outputs
  • Select the appropriate assessment method
  • Prioritize desired outcomes
  • Build, justify and advocate your business case
  • Conduct improvement reviews and lessons learned sessions
  • Embed CI at all levels of the service value stream

5 – APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT

  • The nature and benefits of OCM
  • Manage, communicate effectively, and influence stakeholders
  • Establish valuable interfaces across the value chain

6 – EFFECTIVE MEASURING AND REPORTING

  • Defining indicators and metrics to support objectives

7 – DIRECT, PLAN AND IMPROVE VALUE STREAMS

  • Recognizing the differences between value streams and practices
  • Choosing the right methods and techniques to direct, plan and improve value streams

Enroll in this course

£2,385.00

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