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ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)

Introduction:

This course takes you on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.

This class includes an exam voucher.

Objectives:

By the end of this course, you will understand:
The internal and external factors to consider while crafting digital strategy
How IT strategy differs from digital strategy and how they can be integrated
Creating a digital strategy that achieves the most value from digital
Implementing and sustaining digital strategy
Developing and nurturing digital capabilities for continual business innovation and value co-creation

Course Outline:

1 – ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimise and Automate

2 – LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION

  • Digital Technology
  • Digital Business
  • Digital Organisation
  • Digitisation
  • Digital Transformation
  • Business Strategy and Business Models
  • Digital and IT Strategy
  • Products
  • Services
  • Relationship Between Digital, IT Strategy and Components of ITIL SVS.

3 – RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN

  • Environmental Analysis
  • External Analysis: PESTLE
  • Internal Analysis: Four Dimensions of Service Management

4 – HOW AN ORGANISATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS

  • How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
  • How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
  • Organisation’s Position in a Particular Market or Industry
  • Digital Positioning Tool to Determine Appropriate Position for a Digital Organization

5 – EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION

  • Ecosystem
  • Industry/Market
  • Organisational
  • Influenced factors
  • Achieving Customer/Market Relevance
  • Achieving Operational Excellence
  • Internal and External Focus
  • Balanced Approach

6 – STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE

  • How to Apply Approaches to Achieve Customer/Market Relevance
  • Customer Journeys
  • Omnichannel Delivery and Support
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer Feedback and 360° Approaches
  • How to Achieve Operational Excellence in the Four Dimensions of Service Management
  • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following
  • Financial Policies
  • Portfolio Optimization
  • Funding Projects, Products and Services
  • Balancing Cost of Innovation and Operation
  • Charging Models
  • Assess Strategic Approaches for Digital Organizations

7 – RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY

  • Concept of Risk Management in the Context of a Digital Organisation
  • Context of Digital and IT Strategy
  • Identify Risk
  • Assess Risk
  • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
  • Explain the Concept of Innovation, Including its Key Elements and Techniques
  • Apply Techniques to Develop and Maintain a Culture of Innovation

8 – STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY

  • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
  • How to Define and Communicate a Vision and a Strategy
  • How to Use Business Cases to Advocate for a Digital and IT Strategy

9 – IMPLEMENTATION OF A DIGITAL AND IT STRATEGY

  • How to Define Operating Models for Digital Organisations
  • Major Skills Required of Leaders in Digital Organisation
  • Apply Approaches to Strategy Coordination and Implementation:
  • Large-Scale Transformation
  • Incremental Transformation
  • Mergers and Acquisitions
  • Individual Changes
  • Approaches to POMs (Parallel Operating Models)
  • How to Assess Success of a Digital and IT Strategy
  • Typical Activities of a Digital Transformation Programme

Enroll in this course

2,767.70

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