Emotional Intelligence


Emotional intelligence, also called EQ, is the ability to be aware of, recognize and to manage emotions in themselves and others. and relationships. It’s a pivotal factor in personal and professional success. To discern between different feelings and label them appropriately, use emotional information to guide thinking and behaviour, and manage and/or adjust emotions to adapt to environments and achieve one’s goal. This workshop is based on the emotional intelligence model derived from Daniel Goleman’s work that is comprised by four domains: self-awareness, self-management, social awareness and relationship management. Nested within these are learnable competencies that enable us to improve performance in our personal lives, at work and as a leader.


Learning objectives, at the end of the course you will be able to:

  • Understand how emotions affect our behaviour
  • Become more self-aware and mindful
  • Develop better self-control and motivation
  • Connect with others by recognizing their needs
  • Build strong relationships based on mutual respect and trust
  • Apply EI to overcome challenging thought patterns and emotional states

Course Outline:

1 – What Is Emotional Intelligence

  • What Is Emotional Intelligence
  • Emotions and Behaviour
  • Goleman’s Model
  • Self-Awareness, Social Awareness, Self-Management, Relationship Management

2 – Self-Awareness

3 – Self-Management

4 – Social Awareness

5 – Relationship Management

6 – How Emotions Influence Us

  • Dealing with Stress
  • Emotional Filtering
  • Challenging Thought Patterns

7 – Summary

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